Communication and Collaboration Virtual

Excellent Communication and Collaboration requires a complex set of competencies which all professionals need to work effectively in a team. The main aim of this session is to enable you to use a variety of skills associated with effective communication. The course will focus on: • How you can be perceived by others and how to ensure you establish and maintain a strong relationship with your peers. • Your ability to hear and understand. You will learn an assertive approach to communicating, and how to avoid being passive, aggressive or manipulative. • How to encourage collaboration both inside and outside your organization by creating a cooperative culture of mutual benefit. You will explore Eric Berne’s ‘Parent-Child’ and ‘Life Positions’ models to understand how you can influence motivation and discuss approaches to dealing with conflict and opposition.